الأسئلة الشائعة

يمكنك التواصل مع فريق دعم العملاء لدينا عبر البريد الإلكتروني على support@example.com أو الاتصال بنا على الرقم 1-800-123-4567.

Yes, the collection includes options for leisure riders, riding schools and professional competitors, with products curated for different experience levels and budgets.

Yes, HorseUAE can provide customized riding wear and stable gear with embroidery or printing for clubs, stables and teams; contact the team with your requirements for a tailored quote.

HorseUAE operates primarily as an online equestrian store serving customers across the UAE and the wider GCC region; physical pickup or showroom details, will be listed on the Store Information page.

Yes, payments are processed through secure, encrypted payment gateways that follow industry standards to protect your card and personal data.

Order changes or cancellations are usually only possible before the order is packed or shipped; customers should contact support as soon as possible with their order number to check available options.

After completing checkout, customers receive an order confirmation email with order details, items purchased and billing information.

HorseUAE focuses on delivery within the UAE and may also ship to selected GCC countries. If you are looking outside UAE, directly contact our team via info@horseuae.com or +971 43 400 983

Once the order is dispatched, customers receive a tracking number or link (sometimes they may not) from the courier so they can follow the shipment status online.

HorseUAE offers a 3,0‑day return window from the date of receipt, provided items are unused, in original condition and returned with all tags and packaging.

To initiate a return or exchange, customers should contact support with the order number, product details and reason for return; instructions and return address will then be provided.

For hygiene and safety reasons, certain products such as supplements, feed, opened grooming products or customized items may not be eligible for return unless faulty.

After the returned items are inspected and approved, refunds are processed using the original payment method, minus any applicable return shipping or collection costs, within the stated processing timeframe.

If enabled, registered customers earn points or store credit on qualifying purchases that can be redeemed at checkout according to the program rules; exclusions may apply on sale items, gift cards or certain brands.