Last updated: November 8, 2025
Welcome to Horse UAE’s Shipping Policy. We aim to provide a transparent, reliable, and timely shipping experience for all our customers. Please read this policy carefully to understand how and when your order will be shipped and delivered.
All orders placed on horseuae.com are typically processed within 1 to 3 business days, excluding weekends and public holidays. Order processing means the time taken to prepare and pack your items before handing them over to the shipping carrier. During peak periods such as holidays or major sales events, processing times may take a little longer due to increased demand.
We currently ship to various locations across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, and surrounding emirates. For international shipping inquiries or other specific locations, please contact us directly at the email or phone below. We reserve the right to limit shipping destinations based on logistical or legal restrictions.
At checkout, you will be presented with available shipping options, which may include standard shipping, expedited shipping, or express delivery. Shipping charges depend on your location, the weight and size of your order, and the selected shipping method. All costs will be clearly displayed before you complete your purchase.
Estimated delivery times vary depending on your location and the shipping method selected. For deliveries within Dubai and nearby areas, expect arrival typically within 2 to 5 business days after processing. For other UAE emirates, delivery could take 3 to 7 business days. Please note that delivery times are estimates and may be affected by external factors including customs clearance, weather conditions, or unforeseen carrier delays.
Once your order is shipped, you will receive a confirmation email containing your order details and a tracking number. You can use this tracking number on the carrier’s website to monitor your shipment’s progress. If you do not receive a tracking number or need assistance tracking your order, please contact our support team.
It is crucial to provide accurate shipping information when placing an order. Horse UAE is not responsible for delivery delays or non-delivery caused by incorrect or incomplete address details. In case the delivery attempt fails because no one is available to receive the package, we may arrange a second delivery attempt. Subsequent delivery attempts may incur additional charges payable by the customer.
If your package arrives damaged, please contact us promptly with photographic evidence so we can assist with claims or replacements.
For international shipments (where applicable), please be aware that import duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost or item price. We recommend checking with your local customs office for more information on potential charges.
For any questions, concerns, or special shipping requests, our customer service team is here to help:
