General FAQs
Common questions about our services
Orders and Payments
Orders, payment and billing information
Shipping and Returns
Delivery and return policies
Professional Customers
Accounts, Loyalty and rewards program
General FAQs
What products do you offer?
HorseUAE offers a full range of equestrian products for horse and rider, including saddles, bridles, tack, stable equipment, supplements, grooming, riding apparel, helmets, boots and more.
How can I contact customer support?
You can reach our customer support team via email at info@horseuae.com or call us at +971 50 395 4796
Are your products suitable for professional riders and beginners?
Yes, the collection includes options for leisure riders, riding schools and professional competitors, with products curated for different experience levels and budgets.
Do you offer customized products or embroidery?
Yes, HorseUAE can provide customized riding wear and stable gear with embroidery or printing for clubs, stables and teams; contact the team with your requirements for a tailored quote.
Where are you located and do you have a physical store?
HorseUAE operates primarily as an online equestrian store serving customers across the UAE and the wider GCC region; physical pickup or showroom details, will be listed on the Store Information page.
Orders and Payments
What payment methods do you accept?
HorseUAE typically supports major credit and debit cards and may also offer local payment options in AED; accepted methods are clearly shown at checkout.
Is it safe to pay online on your website?
Yes, payments are processed through secure, encrypted payment gateways that follow industry standards to protect your card and personal data.
Can I modify or cancel my order after placing it?
Order changes or cancellations are usually only possible before the order is packed or shipped; customers should contact support as soon as possible with their order number to check available options.
Will I receive an order confirmation?
After completing checkout, customers receive an order confirmation email with order details, items purchased and billing information.
Shipping and Returns
How long does shipping take?
Standard shipping takes 1-3 business days. Express shipping is available for 1 business day delivery (when you order before 7 pm on business days)
Which areas do you deliver to?
HorseUAE focuses on delivery within the UAE and may also ship to selected GCC countries. If you are looking outside UAE, directly contact our team via info@horseuae.com or +971 43 400 983
How can I track my shipment?
Once the order is dispatched, customers receive a tracking number or link (sometimes they may not) from the courier so they can follow the shipment status online.
What is your return policy?
HorseUAE offers a 3,0‑day return window from the date of receipt, provided items are unused, in original condition and returned with all tags and packaging.
How do I request a return or exchange?
To initiate a return or exchange, customers should contact support with the order number, product details and reason for return; instructions and return address will then be provided.
Are any items non‑returnable?
For hygiene and safety reasons, certain products such as supplements, feed, opened grooming products or customized items may not be eligible for return unless faulty.
When will I receive my refund?
After the returned items are inspected and approved, refunds are processed using the original payment method, minus any applicable return shipping or collection costs, within the stated processing timeframe.
Professional Customers
Do you offer trade or stable accounts for bulk purchasing?
Riding schools, livery yards and professional riders can apply for special terms, which may include periodic volume discounts, consolidated invoicing, and prioritized sourcing for large orders. contact us info@horseuae.com or +971 43 400 983
Is there a loyalty or rewards program?
If enabled, registered customers earn points or store credit on qualifying purchases that can be redeemed at checkout according to the program rules; exclusions may apply on sale items, gift cards or certain brands.